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SPI - Specialty Products & Insulation · 1 day ago

Customer Service & Sales Representative

Tulsa, OK

Full-time

Onsite

New Grad, Entry Level

$20/hr - $40/hr

SPI - Specialty Products & Insulation is an industry leader in energy-efficient insulation and building material products. The Customer Service and Inside Sales Representative will handle customer inquiries, sell products, and assist with warehouse tasks, while also developing leads and maintaining customer relationships.

CommercialConstructionIndustrial Manufacturing

Responsibilities

Attract potential customers by answering product and service questions

Suggest additional products and services to potential and current customers

Manage large amounts of inbound and outbound calls

Anticipate customer needs, following up with previous customers to offer reorders or additional services

Responsible for product knowledge to answer customer questions

Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities

Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features

Closing sales and achieving sales targets

Create and maintain a database of current and potential customers

Assist with administrative tasks and warehouse work as needed

Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed

Participate in monthly and/or annual physical inventories

Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory

Stock, organize, and maintain showroom to maximize sales and maintain inventory

Maintain proper project details, documentation, and orders for specific large projects

Qualification

Customer service orientationSales experienceTelephone skillsComputer skillsWarehouse operations knowledgeMulti-tasking skillsBasic math skillsForklift operationPallet jack operationClear communication

Required

High school diploma/GED or equivalent work experience

Customer service oriented with strong telephone, computer, and multi-tasking skills

General knowledge of warehouse operations

Must be able to operate a forklift and/or pallet jack

Basic math and computer skills

Ability to write legibly and communicate clearly with professionalism and courtesy

Experience with inventory/inside sales and/or demonstrated success working with customers

Benefits

Competitive Compensation

Medical, Dental and Vision

Strive Wellness Program

401(k) Matching

Paid Holiday and Paid Time Off (PTO) for all positions

AssuredExcellence®: minimal to no cost medical care and prescription drugs

Flexible Spending Accounts (FSA): Healthcare and Dependent care

Health Spending Account (HSA): with employer contribution

Life & Disability Insurance

Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.

Employee Referral Bonus

Paid Military Leave

Tuition Reimbursement

Length of Service Award

Company

SPI - Specialty Products & Insulation

SPI is a global leader in the Distribution and Specialty Fabrication of insulation products for Thermal, Acoustic, Fire Protection and Refractory applications.

Founded in 1981