Technical Support Specialist (Durham/Raleigh North Carolina) jobs in United States
cer-icon
Apply on Employer Site
company-logo

BD (Tissuemed Ltd) · 1 week ago

Technical Support Specialist (Durham/Raleigh North Carolina)

positionTriangle Area
timeFull-time
remoteOnsite
seniorityEntry Level
date3+ years exp

BD is one of the largest global medical technology companies in the world, and they are seeking a Technical Support Specialist to provide clinical training on CareFusion products. The role involves facilitating customer understanding of equipment operation, troubleshooting, and gathering user feedback.

Health CareHospitalMedicalMedical Device

Responsibilities

Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines
Conducts installation and clinical training at customer sites
Assists with new product evaluations and trials
Communicates customer complaints and issues to the appropriate internal department(s)
Gathers data and feedback from end-users regarding product performance and quality issues
Prepares reports detailing feedback received from customers
Provides follow up with customers to ensure satisfactory resolution of problems/issues
Works closely with customer success and fieldservice to ensure customer needs are met
Maintains current knowledge of products, features and competitive advantages
Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training

Qualification

Clinical trainingCustomer supportComputer literacyInterpersonal skillsCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's degree preferred or minimum of three years call center experience

Preferred

Experience working directly with customers and health care professionals
Excellent interpersonal skills
Strong written and verbal communication skills
Demonstrated computer literacy including Microsoft Office Suite

Company

BD (Tissuemed Ltd)

twittertwittertwitter
company-logo
Experts in bioadhesives: Tissuemed develops and markets adhesive films to prevent air, blood and fluid leaks encountered in surgery.
dateFounded in 1985
location
Leeds, Leeds, GBR
people-size11-50 employees
web-link
http://www.tissuemed.com/

Funding

Current Stage
Early Stage
Total Funding
$0.05M
2021-12-09Acquired
2015-06-01Grant· $0.05M

Recent News

EIN Presswire
Fibrin Sealants Market Set to Surge to $1.1 Billion by 2032 at a 7.8% CAGR
2025-02-21
Company data provided by crunchbase