TFed - Taunton Federal Credit Union · 21 hours ago
Member Service Representative
Taunton, MA, US
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expTaunton Federal Credit Union in Taunton, MA is looking to hire a full-time Member Service Representative to assist members with new and existing accounts, loans, and other services. The role involves providing excellent customer service, cross-selling products, and resolving member issues. Candidates should have strong communication skills and a high school diploma or equivalent experience.
BankingCreditFinancial ServicesInsuranceTechnical Support
Responsibilities
Cross sell Credit Union products and services
Continuously exceed expectations for service guidelines and sales goals
Explain Credit Union products and services to new and existing members
Open all types of accounts including savings, checking, Certificates of Deposit, and IRA’s; process transactions on data processing system
Interview applicants for Consumer Loan applications. Process loans on data processing system
Respond to member complaints and problems; answer phones and conduct appropriate research to resolve member inquiries
Assist with special projects as assigned
Perform other duties and tasks as assigned by management
Regular attendance required
Maintains knowledge of all applicable Federal and State laws and regulations including but not limited to: the Bank Secrecy Act, Truth in Savings, Truth In Lending, Privacy of Consumer Financial Information Act and the Equal Credit Opportunity and Fair Housing Acts. Consistently applies all related Credit Union policies and procedures
Community Involvement – represent Credit Union community events annually
Qualification
Required
High School Diploma or equivalent experience
Minimum one year experience as Retail Service Representative; banking or credit union preferred
Basic PC Skills
Position requires planning and organizational ability, excellent communication skills, attention to detail, and the ability to handle stressful situations and multiple priorities in a professional manner
Requires learning and comprehension ability
High energy level, good interpersonal skills and ability to work independently
Good communication skills
Preferred
Bilingual English/Portuguese or English/Spanish is a plus
May require Property & Casualty, Life Accident & Health or Series 6 licensing
May require registration with the National Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act
Benefits
Medical and dental insurance
401(k)
Paid Federal holidays
Life insurance
Tuition reimbursement opportunities
Company
TFed - Taunton Federal Credit Union
At TFed, we are committed to offering an extensive range of products and services designed specifically with you in mind! We want to make your banking experience as easy as possible by giving you convenient access to manage your accounts on the go, all while providing you with the latest and greatest banking technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R
Robyn Oresto
Vice President, Controller
Recent News
2022-02-24
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