Apply on Employer Site

Medica · 21 hours ago

Account Manager

Omaha, NE

Full-time

Hybrid

Mid Level

$56K/yr - $83K/yr

3+ years exp

Medica is a nonprofit health plan serving communities in multiple states. The Account Manager will build relationships with new clients, maintain existing accounts, and ensure customer satisfaction through effective communication and problem resolution.

Health CareMedical

No H1B

Responsibilities

Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction

Partner with SRMs and AEs to support new business processes and support renewals, including financial analysis and reporting

Educate and consult clients on Medica’s programs, products, and administrative processes

Build and maintain strong relationships with brokers, clients, and internal teams

Lead and prioritize the work of internal teams to ensure timely and effective service delivery

Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs

Qualification

Account ManagementBenefits AdministrationNebraska LifeHealth LicenseClient Relationship ManagementProactive CommunicationProblem ResolutionTeam Collaboration

Required

Bachelor's degree or equivalent experience in related field

3 years of experience beyond degree

Relevant experience includes Account Management, Group Health, Benefits Administration, Human Resources, etc

Nebraska Life and Health License or the ability to obtain within the first 90-days of employment

Knowledge of/experience with both fully-insured and self-funded products

Demonstrated proficiency in working with fully insured health plans

Be the primary point of contact and build long-term relationships with clients

Exceed client and broker partner expectations through proactive communication and best-in-class service

Develop and cultivate trusted adviser relationships with key accounts, customer stakeholders and executive sponsors

Track and clearly communicate the progress of initiatives and stated metrics to internal and external stakeholders, as applicable

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Responsible for collaborating with the Sales team to successfully on-board and integrate new clients

Serve as liaison for clients and internal stakeholders