Dollar Tree Distribution, Inc. · 18 hours ago
Specialist, DC Technical Support
DC20-Litchfield Park
Full-time
Onsite
Mid Level
3+ years expDollar Tree Distribution, Inc. is a leading retail company, and they are seeking a DC Technical Support Specialist to manage the computing infrastructure at their Distribution Centers. The role involves daily operations support, installation and configuration of infrastructure equipment, troubleshooting network issues, and providing technical training to team members.
Facilities Services
Responsibilities
Responsible for the installation and configuration of all Infrastructure equipment in the Distribution Center utilizing documented guidelines and procedures. This will include hardware and software upgrades, RF equipment, VoicePick equipment, PDT scanners, printers and all user hardware including telecom equipment
Manage and control all access to the computer room to ensure the integrity of the facility while allowing the necessary maintenance and upgrades to be completed
Conduct and maintain an accurate inventory of user hardware, RF and Voice equipment onsite utilizing Help Ticketing software, Asset Management Databases, Knowledge bases, and other tools
Responsible for troubleshooting end user and network problems and ensure proper escalation to cross-functional teams as required
Manage DC incidents and requests via ServiceNow to ensure proper support and service level agreements (SLA) are met
Responsible for submission of all service requests for new equipment, software, associate moves, adds or changes to our current infrastructure configuration
Manage the computer room inventories and supplies including spare hardware and peripherals
Perform preventative maintenance on all infrastructure equipment to include all label printers (Zebra, HP, Canon, etc.), laser printers, etc
Provides on-the-job technical training to all DC Team Members and Managers to ensure systems are utilized properly
Assist the Operations, Maintenance, Transportation and other internal teams with any IT related issues
Responsible for Collaborating and providing secondary support for other DC’s within the network
Be proactive in recommending improvements in procedures that will increase the efficiency of the facility and staff members in regard to IT related technical issues and processes
Maintain a high level of communication with the SSC IT teams, the DC Technical Services team and your Manager of DC Technical Services
Keep an up to date and accurate inventory and working history within the companies Help Ticketing software, Asset Management Databases, Knowledge base, etc
Manage the DC’s RF repair program in getting the equipment fixed and replaced when applicable
Placing service calls/tickets with support vendors for printers, data center equipment (HVAC, UPS, and Generator) and PC/Server hardware
Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IS function
Provide evening and weekend coverage to manage special needs, procedures and emergencies as appropriate
Assist the DC Technical Services Manager with special projects that may be assigned
Assist the Director Technical Services with special projects that may be assigned
Qualification
Required
Associate's degree in computer science, MIS or related field or equivalent experience
Minimum of 3-year experience in supporting various end users with hardware and software including procedural problems
Must have experience with supporting end-user devices in a network environment
Excellent communication and interpersonal skills required
Strong troubleshooting skills a must
Must be able to work autonomously and participate in team activities
Must be customer service oriented
Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet
Must be able to bend, kneel, and sit properly to setup IT equipment under and on top of desks in offices and cubicles
Must be able to get on Scissor lifts to access IT equipment 3 stories up
Preferred
CompTIA A+
CompTIA IT Fundamentals+ (ITF+)
Network +
Security +
Linux +
Microsoft MCP
MTA
MCSA
MCSE
Cisco CCT
CCNA
SNOW ticketing system
Microsoft Server O/S
FileZilla
Wireshark
Microsoft Office products
Active Directory
Joining computers to the domain
Putty
Kitty
iOS
Linux
Hyper-V
VMWare
SSMS
DHCP
Static IP
Networking protocols
VIOP applications
File Share Permissions
Zabbix and SCOM monitoring tools
APC & Vertiv Geist IT Environmental monitoring tools
various imaging processes for PC, AP, Switches, Routers, RF & Voice equipment
Crimping RJ11 7 RJ45 Cables
Wire mapper
Wireless Air Check
USB to Serial cable management port connections
Multi Meter
110/66 punch down tool
Company
Dollar Tree Distribution, Inc.
Dollar Tree Distribution, Inc. is a facilities services company based out of 500 VOLVO PKY, Chesapeake, Virginia, United States.
Founded in 1999Chesapeake, Virginia, US
1001-5000 employeesH1B Sponsorship
Dollar Tree Distribution, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase