Valley View School District 365U · 7 hours ago
Technology Support Specialist (CC:24148)
Greater Chicago Area
Full-time
Onsite
Entry Level
$45K/yr - $66K/yr
1+ years expValley View School District 365U is seeking a Technology Support Specialist to provide assistance in the operation of technology equipment and software. The role involves handling end-user requests, supporting hardware and software, and maintaining a safe network environment.
Primary/Secondary Education
Responsibilities
Provide user support and assistance in the operation of technology equipment and software
Log end user calls into the Help Desk Tracking system and respond to call(s) within established guidelines
Review outstanding Help Desk Calls at regular intervals to ensure all work orders are responded to in a timely manner
Accurately document hardware and software inventory used on district premises
Monitor user activity associated with district hardware and software to maintain a safe environment
Act as a liaison between users and the Valley View Technical department to provide information of new developments and current status of conditions
When completing work orders, If additional assistance is needed, a contact will be made to the appropriate resource
Participate in specialized technology teams - Image creation, Image deployment, Group Policies
Take an active role in identifying needs and attaining goals in technology improvement
The individual is expected to work independently or with other team members on multiple tasks at the same time, completing all tasks or projects in a timely manner and according to department and/or company standards
Demonstrated ability to work under the pressure of project deadlines
Ability to collaborate with a varying range of user’s skill within all levels of the organization
Ability to take initiative, work autonomously and take on additional responsibilities as required by business needs, facilitating prompt response to users requests
Perform other job-related duties as assigned
Qualification
Required
High School Diploma or the equivalent required
Solid computer science skills and/or technical knowledge required
Strong verbal, written and customer service skills are required
Preferred
2 years of technical training or Associates Degree or the equivalent experience preferred
A minimum of 1-3 years of business/technical experience preferred
Benefits
Medical/Vision and Dental coverage through BCBSIL
FSA and Dependent Daycare accounts
Life, AD&D, and Long-Term Disability Insurance
IMRF contribution included in base salary
403B
Yearly professional development allotment
Company
Valley View School District 365U
Valley View School District 365U is a PreK-12 public school district serving Bolingbrook and Romeoville communities.
1001-5000 employees
H1B Sponsorship
Valley View School District 365U has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase