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Saks Global · 1 day ago

Personal Shopper

Livermore, CA

Full-time

Onsite

Entry, Mid Level

$19/hr - $23.71/hr

2+ years exp

Saks Global is a retail company seeking a Personal Shopper to enhance customer engagement and build client relationships. The role involves promoting credit and loyalty programs, managing client requests, and providing personalized shopping experiences through styling guidance and event hosting.

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Responsibilities

Strong sense of style, product knowledge, and ability to match merchandise to client needs and preferences

Expected to actively promote and leverage the company’s credit and loyalty programs to increase customer engagement and long-term retention

Exemplifies and consistently demonstrates the core behaviors of our service model, setting the standard and leading by example to inspire peers and elevate team performance

Excellent communication and relationship-building skills, with the ability to engage diverse clientele

Highly organized and detail-oriented, with the ability to manage multiple client requests simultaneously

Proactive in identifying opportunities to drive sales and enhance the customer experience

Skilled in utilizing clienteling tools to build, track, and cultivate customer relationships, expand the client book, and generate intentional foot traffic to maximize in-store opportunities

Flexible and adaptable to meet changing client needs, seasonal trends, and business priorities

Drive results through key performance indicators, including store credit applications, customer loyalty program enrollments, and sales targets

Ensure every interaction delivers an elevated shopping experience that feels exclusive, personalized, and memorable

Utilize upselling and cross-selling techniques to maximize sales and enhance the client journey

Build, maintain, and grow a portfolio of clients by leveraging the company’s clientele system to track preferences, purchase history, and important dates

Proactively reach out to clients to drive intentional foot traffic into the store through personalized outreach, event invitations, and tailored promotions

Anticipate client needs and curate personalized shopping recommendations tailored to upcoming occasions, seasonal transitions, in-store events, and exclusive promotions

Ensure strict adherence to data privacy agreements and all company guidelines when managing customer information

Source and present products that align with each client’s style, budget, and lifestyle needs

Provide styling guidance and coordinate outfit selections or gift recommendations

Keep clients informed about new arrivals, special collections, and exclusive offers

Plan, curate, and host in-store shopping events, trunk shows, and style sessions to engage clients and introduce new merchandise

Partner with store leadership to ensure events align with brand vision and seasonal business goals

Create engaging experiences during events that encourage repeat visits and loyalty program participation

Partner with the Assistant Store Director of Customer Experience and the Lead of Customer Experience to share insights on new merchandise, fashion trends, and promotional opportunities to drive optimal results

Work closely with leadership to align personal shopping strategies with overall store goals and priorities

Consistently exemplify our service model’s core behaviors—setting the standard, leading by example, and inspiring peers to elevate team performance

A natural leader among peers, you lead by example and contribute to a positive team culture while helping drive sales and success across the entire store

Additional duties as assigned

Qualification

Personal shopping experienceStyling guidanceClient relationship managementSales performanceEvent planningCommunicationOrganizational skillsAdaptability