Tandem · 5 days ago
GTM: Demand Operations (NYC)
New York, NY
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $110K/yr
1+ years expTandem is an AI platform that revolutionizes the way office space is found and leased. They are seeking a go-to-market hustler to join their Demand Operations team, focusing on managing customer relationships during the office search process in New York City.
Information TechnologyInternet
Responsibilities
Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience
Take ownership over Tandem’s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style)
Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback
Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours
Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp)
Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner
Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers)
Become an expert in office space in New York City
Qualification
Required
Self-starter with a strong track record in high-touch, customer-facing operations teams
Ability to manage hundreds of companies during their office search process
Customer-focused with a mix of operations, customer success, and sales experience
Ability to develop a keen sense for each individual company's search requirements
Experience in executing a high-quality touring experience
Ability to support customers in-person during office tours
Experience in utilizing software to schedule, attend, and provide feedback on office tours
Ability to set and operate against customer inbound SLAs across various communication channels
Experience leading internal stand-ups and articulating customer needs to cross-functional stakeholders
Ability to work with product and engineering teams to develop new features based on customer feedback
Expertise in office space in New York City
Ability to create systems that allow others to stay organized
Strong attention to detail and pride in developing customer experiences
Empathy towards customers and a desire to enhance their experience
Excitement about working collaboratively with cross-functional teams
Versatile skills across sales, operations, customer success, and product-oriented tasks
Preferred
1-3 years of experience in sales / customer service / hospitality / operational roles
Prior experience working in a fast-paced startup
Track record of success in improving customer experiences
Excellent listener
Company
Tandem
Tandem is a marketplace for office space. Find great space on short lease terms, and move in within 14 days.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.1M2025-02-03Seed· $6.1M
2024-06-14Seed
Leadership Team
Rafi Sands
Founder / CEO
Brendan Suh
Co-Founder, Head of Product & Marketing
Recent News
2025-02-04
Company data provided by crunchbase