TH Experiential · 1 week ago
Director of Account Management
New York, NY
Full-time
Onsite
Director/Executive
8+ years expTH Experiential is a creatively-led experiential agency seeking a Director of Account Management to enhance client relationships and manage projects effectively. The role involves leading the Account Management function, mentoring a high-performing team, and ensuring a seamless client experience throughout the project lifecycle.
AdvertisingMarketingUX DesignWeb Development
Responsibilities
Lead aligned clients, projects, and proposals, leading scopes, timelines, and client engagement, in alignment with Production and Creative
Champion a client-first approach that builds trust, satisfaction, and long-term value
Identify growth opportunities and report on account health, risks, and expansion paths
Lead the Account Management function and project lifecycle from award through closeout, ensuring a seamless, supported client experience
Build and mentor a lean, high-performing Account Management team with strong client and project leadership standards
Ensure consistency across timelines, budgets, delivery and clients as the team scales
Collaborate with Strategy, Creative, and Production to develop strong, client-aligned proposals, translating client needs into scopes, budgets, and clear strategic direction
Identify opportunities to expand scope or services during intake
Partner with Production to optimize delivery processes, workflows, and SOPs
Help refine cross-functional roles/responsibilities to reduce overlap and increase clarity
Champion best-in-class processes for Account Management across clients, scopes, timelines, and project flow
Partner with leadership on growth, retention, and long-term client value strategies
Collaborate with Sales to set new client relationships up for success
Support growth and margin goals that align with agency financial objectives
Qualification
Required
8–12+ years in account management within experiential, creative, or integrated agencies, leading complex, multi-workstream programs
Proven ability to build and deepen senior client relationships through trust, clarity, and proactive communication
Strong organizational and project management skills with impeccable attention to detail across scopes, timelines, budgets, and documentation
Demonstrated success growing accounts — identifying opportunities, expanding scopes, and improving long-term client value
Hands-on, solutions-oriented leader with experience guiding and developing account managers and PM talent
Strong communicator able to lead strategic conversations, present proposals, and navigate sensitive client dynamics
Financially fluent, with experience managing budgets and protecting margins
Highly collaborative and effective working across Creative, Strategy, Production, and Leadership in a fast-paced, entrepreneurial environment
Thrive in a fast-paced, entrepreneurial environment, where building structure, navigating ambiguity, and context-switching are part of the work
Benefits
Annual bonus system + 401K package after 1 year of employment
Comprehensive Medical and Dental insurance package
Generous Paid time-off: Holidays, vacation, sick/personal/comp + remote work
Company
TH Experiential
TH Experiential is a digital agency that delivers creative strategy, event production, UI, UX design, app and web development services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
nicole falco
Partner, Creative & Brand Strategy
Recent News
2025-04-21
Company data provided by crunchbase