First Citizens Bank · 1 day ago
Application Support Analyst I
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
0+ years expFirst Citizens Bank is seeking an Application Support Analyst I to serve as the primary point of contact for all incoming application requests and incidents. This role involves providing application support to business users, ensuring high customer satisfaction while documenting incidents and adhering to problem management procedures.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Issue Resolution - serves as primary point of contact for incoming requests, incidents, or problems for applications. Escalates issues as appropriate
Application Support - provides support to business users inclusive of investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacts with vendors when required. Manages and resolves technical issues while providing excellent customer service
Business Analysis - monitors application performance and proactively identify issues. Performs root cause analysis to identify errors and problematic trends to help determine solutions and improve application functionality. Documents system issues, limitations, and errors
Qualification
Required
Bachelor's Degree and 0 years of experience in Computer Science or Analytics
High School Diploma or GED and 4 years of experience in Computer Science or Analytics
Preferred
Experience in use of SQL
ITIL certification
Six Sigma certification
Ability to work flexible hours
Working knowledge of Windows/Linux Server Technologies
Familiarity with relational database concepts
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase