Apply on Employer Site

CoxHealth · 17 hours ago

IT Customer Sup Analyst - WEO

Springfield, MO

Full-time

Onsite

Mid, Senior Level

4+ years exp

CoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. They are seeking an Information Technology Customer Support Analyst responsible for providing technical support to end-users of IT systems and applications, diagnosing and resolving technical issues, and ensuring timely resolution of all support requests.

Oncology

H1B Sponsor Likely

Responsibilities

Providing technical support to end-users of IT systems and applications

Diagnosing and resolving technical issues

Providing guidance and training to end-users

Ensuring that all issues are resolved in a timely and effective manner

Documenting support requests and maintaining accurate records of support incidents

Leading a team of service desk analysts, including hiring, training, and performance management

Understanding and assisting with maintaining operational efficiency within the service desk team

Effectively collaborating with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle

Assisting with resource management and process management of the service desk team

Assisting with the development of long term service desk strategies that align with the organization’s overall IT and business objectives

Qualification

IT customer supportTroubleshootingOperational efficiencyResource managementTeam leadership

Required

4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field, or 8 years of equivalent experience

Leads a team of service desk analysts, including hiring, training, and performance management

Understands and assists with maintaining operational efficiency within the service desk team

Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle

Responsible for assisting with resource management and process management of the service desk team

Assists with the development of long term service desk strategies that align with the organization's overall IT and business objectives

Preferred

Bachelor's degree in Computer Science, Information Technology, a related field, or 8 years of equivalent experience

Benefits

Medical, Vision, Dental, Retirement Plan with employer match, and many more!

Company

CoxHealth

Glassdoor3.9

CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.

Founded in 1906

Springfield, Missouri, USA

10001+ employees

https://www.coxhealth.com/

H1B Sponsorship

CoxHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (5)