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AIR Communities · 6 days ago

Service Manager - Willard Towers

Chevy Chase, MD, USA

Full-time

Onsite

Senior Level

$85K/yr - $105K/yr

5+ years exp

AIR Communities is a publicly traded Real Estate Investment Trust (REIT) focused on providing quality apartment homes across the USA. They are seeking a Service Manager to lead the maintenance team at Willard Towers Apartments, ensuring exemplary service and compliance with operational guidelines.

Commercial Real EstateReal EstateRental Property

Responsibilities

Lead and develop a team of at least 3 direct reports [insert specific team size and job titles]

Provide exemplary service to residents and team members

Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests

Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed

Ensure property is in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety

Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualification

Facilities managementTeam leadershipCustomer serviceMechanical aptitudeAttention to detailProblem-solvingOrganizational skills

Required

At least 5 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)

3-5 years of experience leading a team of people in customer service, and asset maintenance

A reliable mode of transportation

Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)

Comfort with physical activity as you must be able and willing to move heavy equipment and machinery

Ability to read, write, and speak English

Preferred

Passionate about team building

Strong with mechanical aptitude

Solution-focused

Practical

Motivated

Customer service oriented

Highly organized

Great trouble-shooters

Experts on attention to detail

Benefits

Options to live on-site, rent free, at the apartment community you are working (certain exclusions and taxes apply, and an application is required).

Quarterly and annual bonuses based on performance and customer satisfaction.

Medical, dental, vision, and life insurance options available.

HSA with company sponsored contributions, FSA (traditional and dependent care FSA).

Short and long-term disability paid by the company.

401(K) and Employee Stock Purchase Plans.

Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.

Tuition Assistance Program.

Commuter Benefits and Pet-Insurance.

Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.

Discounted Rent at AIR communities (certain exclusions apply, and an application is required).

Paid parental leave of up to 16 weeks, following the birth or adoption of a child.

Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.

10 hours of paid time annually to give-back to your community.

Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.