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Packaging Corporation of America · 1 day ago

Sr. Customer Service Representative

Wallula, WA, USA

Full-time

Onsite

Mid, Senior Level

$54K/yr - $80K/yr

5+ years exp

Packaging Corporation of America (PCA) is a Fortune 500 company that focuses on providing innovative packaging solutions. The Senior Customer Service Representative is responsible for delivering superior customer service, managing customer inquiries, processing orders, and resolving complaints for larger and more complex accounts.

Business DevelopmentManufacturingPackaging Services

Responsibilities

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints

Maintain organized customer files

Investigate and resolve customer complaints including billing issues and escalates to Manager or appropriate internal departments when needed

Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time schedules; this includes taking physical inventory at month end

May provide direction and support to other customer service representatives and/or provide back up to Customer Service Manager as needed

Qualification

Customer service experienceOrder entry systemMicrosoft WordMicrosoft ExcelMicrosoft OutlookAnalytical skillsActive listeningOrganizational skillsCommunication skillsTeamwork

Required

Education equivalent to high school diploma required

Five (5) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships

Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook

Preferred

Associates degree or college accounting coursework

Two (2) years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry

Previous experience using an automated order entry system

Benefits

Bonus: Annual – Based upon achievement of plant performance metrics.

Paid Vacation: Three (3) weeks per calendar year.

Paid Holidays.

Medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.

401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.

Company

Packaging Corporation of America

Packaging Corporation of America (PCA) is the fourth largest producer of containerboard and corrugated packaging products in the United It is a sub-organization of vapepackagingboxes.

Founded in 1959

Lake Forest, Illinois, USA

10001+ employees