Apply on Employer Site

Bombardier · 16 hours ago

Field Service Representative - Defense Americas

Richardson, TX, US, 75080

Full-time

Hybrid

Mid Level

4+ years exp

Bombardier is a leading company in the aviation industry, committed to designing and maintaining high-performance aircraft. The Field Service Representative will act as an ambassador for Bombardier Business Aircraft, providing customer support, resolving technical issues, and ensuring customer satisfaction in all aspects of aircraft operations.

AerospaceCommercialGovTechManufacturing

Responsibilities

Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer

Provide support to customers solving complex aircraft technical issues

Advise customers on best practices on operating and maintaining Bombardier Business Aircraft

Interact with and provide support to all levels of the Customers organization and preferred service facility, including but not limited to Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff

Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo

Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer

Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable

Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices

Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis

Be available 24 hours a day, 7 days a week to assist any and all customer issues as required

Set priorities and effectively escalate concerns within the Customers organization and within Bombardier

Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same

Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices

Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operators facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities

Travel may be required 20 percent of the time within the assigned region

Qualification

Aircraft maintenance experienceComplex technical problem solvingCustomer support skillsComputer skillsFluent in EnglishInterpersonal skillsGoal settingPerformance managementMeeting facilitationCoordinationSchedulingCustomer centricityContinuous improvement focusTime managementOrganization skillsActive listeningConflict management

Required

Graduated from an aircraft maintenance technical school or have equivalent military experience

Understand and have the ability to solve complex integrated aircraft technical issues

Minimum of 4 years of experience in maintaining business aircraft

Strong interpersonal skills and ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset

Strong individual contributor, working well in a team-based dynamic and global environment

Strong computer skills and able to adapt to and operate in the software environment in use at the operator

Possess general management skills such as time management, goal setting, and organization and performance management

Excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule

Customer centric individual focused on continuous improvement and opportunities