TixTrack · 2 weeks ago
Customer Success Manager (Remote - US)
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $110K/yr
5+ years expTixTrack is a company that creates superior ticketing solutions for performing arts and cultural institutions. The Customer Success Manager is responsible for managing a portfolio of customers, driving product adoption, fostering long-term relationships, and ensuring a positive customer experience in a growing SaaS environment.
SoftwareTicketing
Responsibilities
Manage a portfolio of customers, serving as the primary point of contact and trusted partner throughout the customer lifecycle
Guide customers through onboarding, adoption, and ongoing usage, ensuring a smooth transition from Sales to Customer Success
Assist Sales teams members in ensuring a frictionless handoff by providing demos for prospects, advising on use cases, and facilitating onboarding and implementation
Maintain a strong understanding of our products and services, assisting customers with questions and recommending best-fit solutions based on their needs
Conduct regular check-ins with assigned customers to review usage, highlight new features, and identify risks or opportunities for improvement
Review and address customer feedback, concerns, and complaints, with a focus on improving the overall customer experience
Partner with Ticketing Services, Product, and Engineering to coordinate issue resolution, product enhancements, and customer requests in a timely and customer-focused manner
Collaborate with Product and Engineering to optimize product rollout and adoption strategy
Facilitate customer education initiatives such as webinars or training sessions
Track customer health, retention indicators, and key milestones, contributing to renewal readiness and long-term success
Support the VP, Customer Experience in communications related to feature releases and product updates, as well as in enhancing Customer Success initiatives and processes
Qualification
Required
Bachelor's degree in Business, Communication, or related field
Five or more years of experience supporting ticketing products either at a ticketing provider or as someone using a ticketing product
Exceptional ability to communicate and foster positive business relationships with a focus on customer satisfaction
Experience analyzing and optimizing the application of a ticketing product either in a Customer Success/Account Management role or as a ticketing user
Ability to express empathy in handling customers' concerns and managing the expectations of both internal and external resources to deliver a resolution
Strong oral and written communication skills
Ability to work independently and manage multiple projects and deadlines
Strong analytical, decision-making, and creative problem-solving skills
Meticulous project management skills
Excellent organizational, leadership, and time management skills
Effective communication and management skills
Ability to understand and communicate technical concepts
Benefits
Eligibility for annual bonus based on performance and company success
100% paid medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
Company-paid life insurance
Traditional and Roth 401k plans
Paid parental leave
Learning & development opportunities with company reimbursement for eligible educational expenses
Working abroad opportunities
Volunteer days off
Flexible scheduling
Up to $300 reimbursement for initial equipment to set up hybrid work environment
Generous PTO and holiday schedule
Remote work environment
Company
TixTrack
Tixtrack's web based software helps venues, promoters and teams optimize their ticket sales.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-08-02Acquired
Leadership Team
Michael Arya
VP Sales and Marketing
Recent News
TechCabal
2025-10-18
Google Patent
2025-05-06
2025-02-16
Company data provided by crunchbase