NEOGOV · 2 days ago
LCD-ES BENEFITS TECHNICIAN-NON-PERMANENT-TELEWORK
Multiple Locations Statewide, WA
Full-time
Hybrid
Entry Level
$45K/yr - $60K/yr
2+ years expNEOGOV is seeking a Benefits Technician for their Employment Security Department to provide customer support primarily for the WA Cares Program. The role involves handling customer inquiries, resolving complaints, and assisting with online account creation and exemption requests in a fast-paced contact center environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide customer delight while answering customer calls, emails, and secure messages regarding the WA Cares Program
Independently resolves routine client/customer complaints by identifying the issues, determining procedural steps for resolution, offer alternative solutions and communicates results to the clients/customers
Respond to routine and complex inquiries from clients and customers and provide information, research issues, and provide answers, and alternative solutions
Provide customer support on large volumes of inbound and outbound calls to assisting creating online accounts with Secure Access Washington and WA Cares program
Assist customers in filing Exemptions requests online by helping the understand how to navigate the online portal and provide guidance in what documentation is required and how to upload documents needed to support their request
Process WA Cares fund exemptions requests. Issuing approvals and denials by reviewing the information provided and conducting factfinding with customers if/when necessary
Provide agency interpretations and applies knowledge of the laws, regulations, and process in the resolution of inquiries, complaints, and issues
Acts as a liaison between clients/customers and the agency
Perform data entry and document customer interactions as required
Attend trainings, unit meetings and all staff meetings
Qualification
Required
Two (2) years of a combination of education and relevant experience
Two (2) years of customer service experience
An Associate's Degree
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Skill in identifying needs and providing solutions
Skill in resolving issues and providing clear communication
Ability to perform various tasks as needed
Preferred
At least two (2) years of call center experience, with the ability to handle a high-volume of inbound and outbound calls efficiently
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program.
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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