Four Seasons Hotels and Resorts · 1 day ago
Chat Communication Assistant – One Dalton Street, Boston
Boston, MA
Full-time
Onsite
Entry Level
$30.94/hr - $30.94/hr
1+ years expFour Seasons Hotels and Resorts is a luxury hospitality company committed to providing exceptional experiences for guests. They are seeking a Chat Communication Assistant to ensure guests are well looked after through a dedicated chat messaging system, providing quality service and handling administrative tasks.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
The Chat Communications Assistant is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start
Dedicated to providing exceptional quality service to our guests through our Chat messaging system
Ensure that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks throughout your shift
Be comfortable providing general information about the hotel in a detailed and informative manor
Ability to work, weekend, nights and holidays
Qualification
Required
Excellent and unwavering customer service
Must be able to analyze guest situations and make suggestions that meets and exceeds the guest's expectations of the hotel
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal, typing and communication skills, as well as a positive attitude
Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
Skills and ability to learn and master multiple software systems
1-2 years' experience in an administrative setting
Continuous sitting for majority of the shift
Requires reading, writing and oral proficiency in the English language
Ability to work, weekend, nights and holidays
Benefits
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase