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Digital Federal Credit Union · 3 months ago

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

United States

Full-time

Remote

New Grad, Entry Level

$21.50/hr - $24.10/hr

0+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across the United States. They are seeking an Information Center Loan Specialist I to provide service excellence during the loan origination process for consumer loans and mortgages, assisting members with inquiries and processing applications.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Answer inbound phone calls in a high-volume contact center

Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions

Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards

Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review

Review required applicant documentation including income verification, purchase agreements etc

Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures

Complete required trainings on compliance, DCU products/services and lending guidelines

Support DCU’s Success Sharing Goals by referring and cross selling other DCU products and services

Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics

Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing

Answer general questions for and originate Mortgage and Home Equity applications

Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists

Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU’s support departments

Accurately process transactions, file maintenance and all other member requests

Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions

Perform other job-related duties as assigned or requested

Complies with regulatory compliance and assigned training requirements

Qualification

Loan originationConsumer loansMortgage applicationsContact center experienceProficient computer skillsMultitasking abilitiesCommunicationOrganizational skillsTime management