Motorola Solutions · 19 hours ago
Service Delivery Manager - Greater Los Angeles
California, United States
Full-time
Hybrid
Mid Level
$85K/yr - $95K/yr
3+ years expMotorola Solutions is a global community focused on keeping people safer through critical communications and security technologies. The Service Delivery Manager is responsible for managing maintenance activities, ensuring customer satisfaction, and coordinating with service partners to meet contractual commitments.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internal resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Qualification
Required
3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment or IT
Candidates must live in California
Experience with Motorola communication systems
Understanding of two way radio communication products, systems and services
Must have hands on experience with Motorola P25 7.X systems, networking, RF systems
Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
Able to solve complex problems and situations
Must be a self motivated team player able to work effectively with general guidance toward objectives
Strong working knowledge of Motorola radio systems and their application by customers
Possess block diagram familiarity of two-way radio technology
Understanding of Distributed Telecommunications systems
Working knowledge of Motorola's Technology Roadmaps and their impact on customer's future needs
General understanding of communications industry trends and their impact on customer's future needs
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-01-07
2026-01-06
Columbia West
2026-01-06
Company data provided by crunchbase