Origin Bank · 6 hours ago
Bilingual Customer Support Specialist
Ruston, LA
Full-time
Onsite
New Grad, Entry Level
0+ years expOrigin Bank is committed to helping you grow both professionally and personally in a people-first culture. The Bilingual Customer Support Specialist role involves resolving customer inquiries, providing personalized service, and executing transactions accurately while maintaining service standards.
BankingFinanceFinancial Services
Responsibilities
Fluent in Spanish and English
Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc
Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc
Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers
Processes transactions including account-to-account transfers, loan payments, maintenance and research requests
Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes
Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking
Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services
Adds special instructions, notes and customer comments to accounts
Handles rate inquiries for deposits
Uses “Product Profiles” to handle various requests for all account types and services
Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation
Provides customer support for CeB & BeB Mobile banking and mobile remote deposit
Provides backup support to switchboard
Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services
Keeps equipment operational by following established procedures; reporting malfunctions
Updates job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Qualification
Required
Fluent in Spanish and English
High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience
Benefits
Generous benefits and compensation tailored to your skills, experience, and education
Dream Manager program
One-on-one guidance from a nationally certified health and wellness coach
Free access to certified financial professionals
Company
Origin Bank
A bank that offers personal banking and housing lending services in Louisiana, Mississippi, and Texas.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$45M2018-05-08IPO
2017-11-28Private Equity· $45M
Leadership Team
Zachariah Wasson
Executive Vice President and Chief Financial Officer
Recent News
2025-10-31
Origin Bancorp, Inc.
2025-10-24
Company data provided by crunchbase