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Crescendo · 2 days ago

Strategic Account Executive

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Crescendo is a company that represents peak CX performance in the AI era, combining outsourcing expertise with innovative technology. They are seeking a Strategic Account Executive to own and expand relationships with key accounts, driving growth and delivering best-in-class customer experiences through their Augmented AI solutions.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts

Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership

Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience

Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale

Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets

Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health

Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX