IT Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Evolve · 18 hours ago

IT Support Analyst

positionWaltham, Massachusetts, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$27/hr - $32/hr
date2+ years exp

Evolv is seeking an IT Support Analyst to deliver outstanding technical assistance to employees, ensuring smooth day-to-day operations and a secure, productive workplace. The role involves providing first-line technical support, troubleshooting issues, managing help desk tickets, and collaborating with the Cybersecurity & IT team.

HospitalityTourismTravelVacation Rental
check
H1B Sponsor Likelynote

Responsibilities

Provide first-line technical support for Windows, macOS, and mobile devices
Troubleshoot hardware, software, and network issues for end-users
Manage and resolve help desk tickets, escalating as necessary
Support Office 365 applications (Outlook, Teams, OneDrive, SharePoint)
Assist with user account provisioning, password resets, and access management
Maintain endpoint security through basic monitoring and compliance checks
Document solutions and contribute to the IT knowledge base
Collaborate with the Cybersecurity & IT team to ensure consistent support coverage
Provide technical support for conference room equipment, including Microsoft Teams Rooms and HDMI connectivity
Maintain and monitor conference room technology, ensuring all equipment is operational and ready for use

Qualification

IT support experienceTroubleshooting skillsOffice 365 supportEndpoint security knowledgeAtlassian suite familiarityTicketing systems experienceRemote support toolsTechnical support for conference roomsUser account provisioningCommunicationProblem-solving abilities

Required

2+ years of experience in IT support or help desk roles
Strong troubleshooting skills in Windows and macOS environments
Familiarity with Office 365 administration and support
Familiarity with the Atlassian suite
Basic understanding of endpoint security best practices
Excellent communication and problem-solving abilities
Experience with ticketing systems and remote support tools

Preferred

Experience with Microsoft Intune, Jamf Pro, or similar device management platforms
Exposure to automation/scripting (PowerShell, Bash)
Familiarity with Okta, Azure AD/Entra ID, Active Directory, or similar identity management solutions
IT certifications (CompTIA, Microsoft, Jamf, etc.) are a plus

Benefits

Competitive target bonus
Equity
Comprehensive benefits package

Company

Evolve

twittertwittertwitter
Glassdoor2.7
company-logo
Evolve offers rental services for vacation with modern approach to hospitality and property.
dateFounded in 2011
location
Denver, Colorado, USA
people-size501-1000 employees
web-link
http://evolve.com

H1B Sponsorship

Evolve has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$224.2M
Key Investors
Durable Capital PartnersT. Rowe PriceRobert Mylod Jr.
2022-02-14Series F· $100M
2020-05-29Series E· $25M
2018-08-23Series D· $80M

Leadership Team

leader-logo
Brian Egan
Co-Founder & CEO
linkedin
leader-logo
Brian Becker
Chief Growth Officer
linkedin

Recent News

PR Newswire UK
Elitewheels & evolve Power UCI Pro Team Solution Tech - NIPPO - Rali Toward a Potential Grand Tour Breakthrough in 2026
2026-01-06
UPSTATE BUSINESS JOURNAL
Contrast therapy, wellness studio opens in The Commons, plans grand opening Jan. 3
2025-12-12
PhocusWire
Evolve acquires Guestworks portfolio from Vacasa
2025-11-27
Company data provided by crunchbase