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GE HealthCare · 3 days ago

Multi-Vendor Siemens X-ray Technical Support Engineer

United States

Full-time

Onsite

Senior Level

$94K/yr - $142K/yr

5+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Siemens X-ray/Vascular Technical Support Engineer I (TSE I) provides technical support and counsel to Field Service Engineers and customers, ensuring service excellence and resolving system performance issues.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide remote and on-site technical support for Axiom Artis, Artis Zee, Artis Q, Artis Zeego, Pheno, and Icono. As well as a varitety of Rad, R & F, Portable X-Ray (mobilette family) experience preferred

Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support

Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status

Utilize the GEHC escalation process as needed, working closely with local customer and CSO stakeholders to define and support implementation of corrective action plans to resolve customer issues in a timely manner

Utilize “Gameplan” tool to drive service effectiveness. Contribute knowledge articles to Problem Solution Database (PSDB)

Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required

Support Material controls and Purchased Service cost reduction initiatives for the modality

Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support

Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates

Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training; assist in development of new training course content and adjunct instructor at GE Healthcare Institute for Multi-Vendor Instructor-Led training courses for Siemens X-ray and Vascular training courses

Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field

Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise

Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs)

Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebal Customer Relationship Management (CRM) software and other remote tools as required

Qualification

Siemens X-ray expertiseDiagnostic imaging experienceTechnical problem solvingNetworking knowledgeLean / Six Sigma CertifiedCustomer service skillsTraining skillsBasic financial analysisTeamworkCommunication skills

Required

Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment

Minimum 5 years of diagnostic imaging experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of Siemens X-ray and Vascular systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Ability to stay calm in pressurized situations and coach people through solving problems

Exceptional teamwork, verbal, and written communication skills

Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary

Must have and maintain a valid Driver's License

Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Preferred

2 or 4 year degree in an Engineering discipline

Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for Vascular, and X-ray, DICOM, PACS and/or Advanced computer networking

Experience with Siemens applications including syngo, Web applications, and the Microsoft suite of products

Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs)

Demonstrated successful history of technical problem solving and resolution supporting Siemens Vascular and X-ray equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely

Strong customer service skills

Highly motivated team player

Prior project or technical leadership experience

Training skills

Networking certification, or related networking experience

Basic financial analysis abilities

Lean / Six Sigma Certified

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees