Thrive-Services · 22 hours ago
Community Connections Specialist
Nampa,ID,US
Full-time
Hybrid
Entry Level
1+ years expThrive Services is dedicated to supporting individuals in achieving independence through compassionate care. The Community Connections Specialist will be responsible for matching customers with appropriate employees for in-home care services, managing schedules, and ensuring effective communication between customers and staff.
Human Resources
Responsibilities
Manages schedule and phone calls as needed
Verifies and updates current Customers’ contact information
Notifies the employee of rescheduled and canceled services and updates the schedule as needed
Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care
Conduct the Abuse and Incident reporting processes when necessary, and keep the Leadership Informed
Act as a liaison between the Customer and the Employee
Provide timely responses to Customer, Employee, or Staff requests
Execute the Customer’s and employees’ monthly follow-up calls
Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed
Execute the reminders phone call for the meet and greets
Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed
Handles all return calls/voicemails or SMS regarding the Connections department
Register activities in the Customer’s profile
Qualification
Required
At Least 18 Years of Age
Direct Deposit
Ability to pass a Background Check
Clear communication skills. Must be comfortable on the phone
Self-starter
Patience
Attentiveness
Effective listening
Ability to multitask and enthusiasm to learn
Strong problem-solving skills
Warm, friendly personality with strong oral, and written communication skills
Ability to work well under limited supervision
Critical thinking
Detail-oriented, thorough
Ability to use positive language
Excellent customer service overall
Preferred
Associate Degree/Bachelors Degree preferred
Encouraged to have 40 WPM typing speed
Customer service: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home
Company
Thrive-Services
We are Direct Support Professionals (DSPs) who provide professional, compassionate, individualized in-home care services for developmentally disabled adults and children throughout Oregon.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase