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Vanguard · 3 days ago

Manager, End User Support

Malvern, PA

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

8+ years exp

Vanguard is on a mission for the long-term financial wellbeing of their clients. They are seeking a Manager of End User Support to oversee technical troubleshooting and enhance service delivery for teams serving financial advisors.

FinanceFinancial Services

No H1B

Responsibilities

Empowering Advisor-Facing Teams: By maintaining reliable technology and resolving complex technical issues, this role directly supports the productivity of teams serving financial advisors and their clients

Driving Operational Excellence: Oversees technical troubleshooting, system configurations, and security compliance to ensure uninterrupted service delivery across FAS operations

Strategic Leadership: Sets vision and goals for end-user support, aligning technology capabilities with FAS’s mission to deliver exceptional service and investment success for advisors

Collaboration with Stakeholders: Partners with business leaders and IT teams to anticipate needs, implement solutions, and enhance infrastructure efficiency

Continuous Improvement: Leads initiatives to optimize support processes, maintain knowledge resources, and implement innovative solutions that improve end-user experience

By ensuring technology stability and responsiveness, this role enables FAS to uphold Vanguard’s core purpose: to take a stand for all investors, treat them fairly, and give them the best chance for investment success