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Mustard Seed Market & Cafe · 1 day ago

Assistant Customer Service Team Leader

Akron,OH,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Mustard Seed Market & Cafe is seeking an Assistant Customer Service Team Leader to provide leadership in the Customer Service Department. This role involves directing and managing associates, ensuring excellent customer service, and maintaining proper internal controls for customer transactions.

AgricultureFood and BeverageHospitality

Responsibilities

Promotes teamwork, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs

Monitors and works with all staff to ensure friendly, accurate and prompt processing of transactions at the registers

Delegates work assignments effectively

Maintains accurate department records to ensure documentation of activities is available

Receives and manages incoming phone calls to the store

Assists customers with questions about our products, availability and location of them within the store

Receives and forwards customer feedback (comment cards, complaints, suggestions, etc.) to the appropriate department and Store Manager

Manages background music in store to ensure appropriate genre and volume (mostly Café controlled at Montrose)

Ensures front entrance areas and common public areas such as walkways, vestibules, and rest rooms (rest rooms: Solon only) are maintained by appropriate personnel so they are clean, neat and safe

Ensures sufficient quantity of grocery carts are available for customers; brings in grocery carts from parking lots as necessary

Maintains proper internal controls for all customer financial transactions

Responsible for the balancing and reconciliation of all Cashier tills

Verifies and audits cash controls according to established procedures to identify and prevent cash losses

Works in conjunction with departments on special orders for customers

Works in conjunction with departments in replenishment and merchandising displays in Customer Service check stand area

Notifies Scanning Department of all scanning issues and concerns

Notifies Store Leadership of loss prevention issues in accordance with company policies and legal requirements

Follows established protocol and guidelines for opening and closing cash registers each day

Notifies Team Leader and/or Maintenance Technician of any equipment needing repair

Maintains a safe and clean environment to ensure health code and OSHA requirements are met

Analyzes customer and associate feedback to identify areas needing improvement and develops processes and/or procedures to address those issues in conjunction with the Store Manager

Performs duties of Customer Service staff as required

Performs other duties as assigned

Qualification

Customer ServiceSupervisory ExperienceCash HandlingMicrosoft Office SuiteInterpersonal SkillsCoachingPlanning & OrganizingTeamworkAttention to DetailVerbal Communication