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SafeRide Health · 2 days ago

Routing Coordinator

San Antonio, TX

Full-time

Onsite

Entry Level

1+ years exp

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. The Routing Coordinator will be responsible for routing and dispatching trip requests, monitoring performance, and ensuring cost-effective transportation solutions.

Health CareMedicalTransportation

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Route and dispatch advance notice and short notice trip request

Monitor live trip monitoring dashboards for on-time performance

Follow real-time trip recovery processes

Ensure trips are routed to the most cost-effective mode of transportation

Work closely with transportation providers and healthcare facilities for any real-time issues

Monitor for mode of transport errors

Other duties as assigned

Qualification

Transportation logistics experienceTransport management systemsMedicaid NEMT guidelinesTexas transit systemsBilingual SpanishProblem-solving skillsCommunication skillsInterpersonal skillsCritical thinking skills

Required

High school diploma or equivalent

Must be able to pass criminal background record check

Must be US Citizen

Ability to work flexible shifts

Outstanding problem-solving skills and ability to use soft skills in a high stress environment

Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone

Ability to work independently and with a Team

Ability to adapt to unforeseen circumstances quickly

Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution

Critical thinking skills and conflict resolution skills

Ability to navigate stressful situations