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FMG · 1 day ago

MyRepChat Customer Service Representative (PT) (Remote)

United States

Part-time

Remote

New Grad, Entry Level

$15/hr - $17/hr

FMG is a leading digital marketing platform dedicated to empowering financial professionals. They are seeking a Customer Service Representative to assist clients with inquiries, align expectations with services, and identify areas for improvement.

AdvertisingInsuranceInsurTechMarketing

Culture & Values

Responsibilities

Answer incoming calls

Respond to incoming emails

Attend screen share calls with clients

Attend regular meetings to discuss area of improvement for Support

Be available during regular business hours for unexpected calls and meetings

Access to a private & secure workspace, free from distractions

Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor

An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Qualification

Customer Service experienceWritten communicationVerbal communicationCritical thinkingSoftware learningTeamwork

Required

Must have Customer Service experience

Excellent written and verbal communication skills

Ability to work remotely and remain on task

Ability to work as a part of a team

Ability to apply critical thinking to problems

Ability to work with a computer and learn new software

Benefits

Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown

Paid sick leave

Matching 401(k) with immediate full vesting

On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit

Internet Reimbursement

We’ll provide you with the work computer equipment you need to set you up for success!

Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style!

Company

FMG

From day one, we’ve been dedicated to helping financial advisors build their businesses, expand their influence, and strengthen relationships with customers.

Founded in 2011