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PlanIT Group, LLC · 1 month ago

Practice Director- Microsoft Dynamics 365 Business Central

United States

Full-time

Remote

Director/Executive

10+ years exp

PlanIT Group, LLC is seeking a Practice Director for their Microsoft Dynamics 365 Business Central Practice. The Practice Director will provide strategic leadership and operational management, ensuring successful project delivery while driving revenue growth and high client satisfaction.

ConsultingInformation TechnologyManagement Consulting

Growth Opportunities

Responsibilities

Define and execute the practice's strategic vision, align practice goals with overall organizational objectives, and identify market trends and growth opportunities

Ensure successful delivery of all BC projects and effectively manage associated issues and risks to ensure on-time and on-budget implementation delivery that meets clients' needs and requirements, leveraging on/offshore teams

Continually plan BC project delivery to achieve an optimal mixture of new business and services from existing clients

Provide monthly practice revenue commitment on a 3-month rolling basis per the monthly schedule

Drive individual and team-level utilization to achieve a minimum of 75% consistently

Maintain consistent and timely communication with BC team members to keep abreast of resource commitments, client issues, and concerns, and intervene appropriately as needed

Continuously coach and mentor consulting managers and all levels of consultants within the BC practice and actively ensure adequate staffing levels and team member engagement. Proactively partner with HR in BC recruitment efforts and champion the company within the industry to create and maintain a pipeline of qualified candidates, while investing in developing current BC team members to foster optimum engagement levels

Oversee performance management processes, including setting clear performance expectations, conducting regular reviews, providing constructive feedback, and supporting professional development to ensure individual and team goals align with organizational objectives

Proactively manage risk throughout all implementation phases, including client expectations, engagement complexity, quoted estimate, consultant skill level, and/or any additional areas that could impact deliverables, and leverage our implementation and quality assurance methodology

Partner with peers to continuously improve our RightPath methodology utilizing AI and emerging technologies

Promptly communicate, engage, and act, as appropriate, to remedy client satisfaction issues that may occur before, during, and after an engagement, escalating as necessary

Act as BC team/product lead; provide insight, direction, guidance, and mentorship on BC functionality and future roadmap

Actively seek out additional business opportunities within and outside our client base. This includes, but is not limited to, upgrades, additional modules, data integrations, management consulting services, or other non-Dynamics opportunities

Partner with Marketing, Sales, Client Account Management, and Vertical Practices to support BC sales efforts to new and existing clients; ensure accuracy of project proposals and final reports, and attend meetings with key client decision makers as needed

Maintain knowledge of all our product offerings, including related ISV offerings. Keep current on product capabilities and limitations and how they may affect an implementation, including new releases, service packs, and feature packs

Participate in industry and company events that involve client contact as required, e.g., annual user group conferences or internal technical conferences

Maintain a wide perspective, clearly understand how the BC practice fits within the larger company initiatives, and lead the practice accordingly

Drive delivery efficiencies leveraging emerging technologies such as AI & CoPilot, resulting in decreased time to value for our clients

Drive learning and enablement of high-value innovation throughout the BC team, focused on delivering CoPilot and other emerging technologies to our clients

Qualification

Microsoft Dynamics 365Consulting ManagementProject ManagementProfitLoss ManagementTeam LeadershipClient Relationship ManagementRisk ManagementEmerging TechnologiesCommunication SkillsMentoring

Required

4-year degree in business, MIS, Accounting, Engineering, or equivalent; Master's degree or CPA a plus

10+ years of consulting, management, or related experience in Professional Services, including technical leadership or technology role supervising technology professionals

5+ years of experience managing a team, including a proven track record of mentoring, coaching, and developing talent in a consulting environment

3+ years of project management experience

Proven track record of successfully growing a Professional Services practice within a consulting environment

Strong Profit and loss (P&L) experience

Strong written and verbal communication skills and the ability to interact successfully with C-level executives