Goodwill of Silicon Valley · 1 week ago
Re-Entry Stabilization Case Manager III
Main Plant - San Jose, CA 95112
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yrGoodwill of Silicon Valley is dedicated to helping people build skills and find meaningful work. The Stabilization Case Manager III is responsible for managing complex caseloads, mentoring junior staff, and ensuring program quality and participant stabilization.
CommunitiesHealth CareLifestyleNon ProfitRetail
Responsibilities
Lead independent stabilization work with complex, high-barrier participants
Conduct comprehensive biopsychosocial and stability assessments
Develop advanced stabilization/housing/employment plans tailored to complex needs
Provide crisis intervention, safety planning, and rapid problem resolution
Coordinate multi-system cases (probation, parole, behavioral health, VA, housing authorities)
Conduct fieldwork including site visits, unit inspections, wellness checks
Serve as a leadership resource and mentor for CM I and CM II
Provide coaching, skill-building, and case review guidance
Lead weekly or bi-weekly case conferences
Support onboarding of new case managers
Model professional standards, trauma-informed care, and cultural responsiveness
Serve as an escalation point for complex case challenges
CM III owns operational consistency and system reliability
Own specific workflows or processes such as housing, retention, crisis response, or documentation
Identify operational gaps and pilot improvements
Participate in cross-department process reviews with Housing, Employment, Compliance, and Data teams
Serve as a procedural subject matter expert for case management
Ensure program data integrity, compliance fidelity, and audit readiness
Maintain excellent documentation in HMIS, CaseWorthy, and funder systems
Conduct regular file reviews for CM I/II and support documentation training
Serve as a compliance leader for City, County, VA, DOL, and BSCC standards
Resolve system errors or data discrepancies in collaboration with compliance teams
Qualification
Required
Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience)
AA degree or 6 months–1 year of direct service or customer service experience
Strong interpersonal, communication, and organizational skills
Ability to support participants experiencing crisis, homelessness, or instability
Ability to maintain documentation requirements and follow structured workflows
Reliable transportation
Possess a valid California Driver's License
Must be computer literate
Knowledge of MS Office required
Preferred
Data analysis and interpretation skills to identify trends and inform strategy
Comfort with ambiguity and ability to balance competing priorities in dynamic environments
Strategic thinking with ability to connect daily activities to broader organizational mission
Continuous improvement or Growth mindset with willingness to experiment and learn from both successes and failures
Attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal skills and ability to build trust with diverse populations, accountability, empathy, and cultural awareness
Excellent written and oral communication skills
Ability to collaborate across teams and community partners
Company
Goodwill of Silicon Valley
Goodwill of Silicon Valley is to improving the quality of life for all residents of Silicon Valley.
Founded in 1928
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Baker
Chief Executive Officer
Recent News
2025-12-10
2025-11-06
2025-01-11
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