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Dime Community Bank · 19 hours ago

Customer Service Associate - Smithtown Branch

Smithtown, New York, United States

Full-time

Onsite

Entry Level

$21/hr - $29/hr

1+ years exp

Dime Community Bank (Dime) is currently hiring for a Customer Service Associate (CSA) at its Smithtown Branch opening soon in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions.

BankingCommercial LendingCommunitiesWealth Management

Responsibilities

Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags

Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins

Perform account services to all Dime customers

Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions

Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns

Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report

Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes

Possess current knowledge of bank regulatory requirements

Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department

Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers

Cross train on both teller window and banking platform as required

Qualification

Retail banking experienceCash-handling experienceCustomer service skillsCompliance knowledgeProblem-solving skillsAdvanced PC skillsNetwork experienceE-Mail proficiencyWord ProcessingSpreadsheet experienceTransaction Research