ContactCenterWorld · 20 hours ago
Call and Contact Center Jobs - Business Strategy & Operations Manager
San Ramon, CA
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $181K/yr
8+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Business Strategy & Operations Manager, you will partner closely with the CTO and the Engineering leadership team to drive operational excellence and strategic execution.
Events
Responsibilities
Provide high-level executive support as a trusted partner to the CTO, ensuring seamless synchronization between leadership priorities, strategic workflows, and team needs
Masterfully manage the CTO’s schedule to ensure energy is focused on the highest-leverage initiatives and long-term priorities
Draft internal memos, board decks, and town hall presentations; manage executive presence at conferences and press events
Oversee complex travel planning and T&E initiatives for the CTO and broader engineering leadership
Manage the flow of information into the CTO’s office; screen emails, prioritize urgent requests, and ensure timely responses to internal and external stakeholders
Design and orchestrate the "pulse" of the org, including leadership offsites, Engineering Manager summits, and all-hands meetings
Identify bottlenecks in our current workflows and implement scalable systems to fix them
Lead the quarterly planning and OKR setting process for EPD, ensuring goals align with broader business objectives
Foster deep relationships with Marketing, Sales, and Finance to ensure Engineering operates in a collaborative and integrated manner, never in a silo
Produce our annual global EPD Hackathon and other high-impact cross-functional meetups
Partner with the Operations Assistant to ensure all Engineering-specific administrative tasks—from vendor contracts to office space needs for the technical team—are executed with precision
Assist in tracking the Engineering department’s travel and entertainment (T&E) budget, ensuring compliance with company policy and the efficient use of resources
Partner with HR to operationalize departmental training and documentation, ensuring people programs are seamlessly integrated into the Engineering workflow
Oversee the execution of office operations and event logistics, ensuring high standards are met across the board
Qualification
Required
8+ years in business operations, project management, chief of staff, or executive support within scaling tech organizations
Ability to build cross-functional relationships and act as a liaison between the CTO and the broader organization
Proven ability to manage complex calendars and logistics while navigating shifting priorities in a fast-paced environment
An innovative mindset focused on turning messy, ambiguous ideas into streamlined, efficient processes
Experience leading meetings and creating executive-level presentations for various audiences
Exceptional project management skills with the ability to anticipate needs and stay three steps ahead
Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership
Proficiency with Google Workspace and project management tools (e.g., Jira, Asana)
Benefits
Competitive benefits and perks
Robust training program
Company
ContactCenterWorld
ContactCenterWorld.com provides world-class research, conferences and a customer focussed website for contact center industry professionals
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase