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MOM's Organic Market · 1 day ago

New Store - Customer Service Manager

Mount Prospect, Illinois

Full-time

Onsite

Mid Level

$55K/yr - $55K/yr

MOM's Organic Market is seeking a Wellness Manager for their new store in Mount Prospect, Illinois. In this role, you will be responsible for overseeing the Wellness department, ensuring excellent customer service, managing inventory, and collaborating with staff on hiring and training.

E-CommerceFood and BeverageRetail

Responsibilities

Ensure department metrics are aligned with company goals

Maintain inventory management by performing Out-Of-Stock scans

Oversee the signage process (print, hang, and remove) and commit price changes by the designated deadline

Delegate smaller resets and cutting in new items, ensuring that the planners, shelf tags, signage, location, parameters, etc are all set to company merchandising standards

Oversee all purchasing within the department, managing waste, providing product variety and prioritizing special orders for customers

Manage staff by collaborating with other departments in hiring, training, mentoring and development throughout the store

Qualification

Customer serviceInventory managementStaff managementPurchasingTeam collaboration

Required

Act as if the universe is rigged in your favor

See new responsibilities as opportunities

Are happiest when busy

Figure out how to fix it, not who's to blame

See mistakes as opportunities to learn and grow

Enjoy spreading joy

Care more about attitude and work ethic than your experience

Love to promote from within

Have dynamic and interesting coworkers and customers

Have faith in people's potential