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Salute · 17 hours ago

Escalation Center Technician

Goodyear, AZ. , Goodyear, AZ, US

Full-time

Onsite

Entry, Mid Level

$28/hr - $32/hr

2+ years exp

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. They are seeking an Escalation Center Technician to monitor and respond to events and alarms, assist in the management of those events, and support the data center operations team.

ComputerInformation ServicesInformation Technology

Responsibilities

Monitor and respond to BMS events/alarms including but not limited to but not limited to mechanical, electrical, life safety, systems

Monitor and respond to events/alarms related to security systems

Employee will utilize tools provided to manage and monitor Company, vendor, and security/OPS tickets

Process outbound and inbound calls while handling all calls, adhering to all policy and standards

Ability to work with and manage internal and external clients

Create and provide documentation as needed by management

Provide support in relation to security, data center infrastructure, and operation

Required to work evenings/weekends

Qualification

MEP systems knowledgeHVAC systemsElectrical systemsSecurity technologiesIncident Management SystemsCustomer serviceEffective communicationTeamworkTime managementAdaptability

Required

2 years' experience with MEP systems to include a basic understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and building management control systems

Experience following emergency procedure protocols and regulatory interfaces

Basic understanding of security technologies including Video Surveillance, Access Control, and Incident Management Systems, Security Operations Centers

Excellent internal and external Company service skills

Communicates effectively and accurately

Strong written and verbal skills

The ability to work effectively in a team environment, but comfortable working alone and sometimes with little direction

Manage time well

The ability to pivot between competing priorities and situation with ease

Ability to make quick, effective decisions under pressure

Take the initiative where needed

Receptive to feedback, willing to learn, embracing continuous improvement

Ability to learn and adapt to new software applications and/or procedures

Ability to work autonomously under leadership direction, written or verbal

Willingness and capability to learn additional skills and transfer their own knowledge to others

Ability to lift and carry heavy equipment, up to 40lbs

Ability to climb ladders and multiple flights of stairs to access elevated equipment

Ability to stand for long periods of time in various work environments

Ability to bend, stoop, kneel, and reach for equipment related tasks

Basic physical fitness to respond quickly to emergency situations and navigate areas quickly

Ability to move quickly and efficiently within various work environments to troubleshoot issues or respond to emergencies

Good hand-eye coordination and dexterity for working with small components and connectors

Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses

Ability to differentiate between color-coded warning signs, labels, and cables

Ability to work in environments with a wide variety temperature inside a facility

Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow

Capability to work in environments with elevated noise levels while wearing hearing protection

Possession of a valid driver's license for work-related travel, as required

Preferred

Military Service

Mechanical/electrical systems and safety experience in a Data Center environment

Call center experience

Benefits

8 company-paid holidays

2 floating holidays

PTO

Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.

The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.

Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.

Access to HSA

Mental health resources

Gym discounts

Discounted group programs, such as legal services

Home & auto insurance

Pet insurance

ID theft protection