Bilingual Customer Service Representative jobs in United States
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Mpower Direct LLC ยท 17 hours ago

Bilingual Customer Service Representative

positionUS-NY-Brooklyn
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$21/hr - $21/hr

Mpower Direct LLC is a leading provider of solar energy solutions, dedicated to promoting sustainability and renewable energy adoption. They are currently seeking a Bilingual Customer Service Representative to assist clients with inquiries and concerns related to their solar systems, ensuring exceptional customer service and support.

Utilities

Responsibilities

Provide exceptional customer service and support to clients
Address customer inquiries, concerns, and technical issues related to solar energy systems, including installation, operation, billing, incentives and maintenance
Troubleshoot and resolve customer issues promptly and effectively, escalating complex issues to the appropriate departments when necessary
Educate customers on the benefits of solar energy and our products and services, offering tailored solutions to meet their needs
Maintain accurate and detailed records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams, including sales, operations, compliance and technical support, to ensure seamless customer experiences

Qualification

Bilingual (English/Spanish)Customer service experienceSolar energy knowledgeCommunication skillsExcel proficiencyWord proficiencyOutlook proficiencyEmpathyInterpersonal skills

Required

Fluency in both English and Spanish both written and oral
Previous experience in customer service or sales, preferably in the solar energy industry, is highly desirable
Strong communication and interpersonal skills, with the ability to empathize with customers and resolve issues diplomatically
Utilizing empathy and soft skills to de-escalate highly emotional situations to ensure a quality customer interaction
Thorough knowledge of all functionalities of Excel, Word, & Outlook

Benefits

Comprehensive health and dental insurance
Paid Time Off (PTO)
401k Plan
Career development opportunities

Company

Mpower Direct LLC

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Mpower Direct is the sales arm for Mpower Energy and a leader in the renewable energy.
location
Brooklyn, New York, US
people-size11-50 employees
web-link
http://mpowerdirect.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase