TravelCenters of America · 2 days ago
Retail Site General Manager #253
West Greenwich, RI
Full-time
Onsite
Mid, Senior Level
$78K/yr - $82K/yr
3+ years expTravelCenters of America is a leading provider of services for professional truck drivers and motorists, operating travel centers across the country. The Site General Manager is responsible for overseeing the operations of a designated travel center, leading the management team, ensuring profitability, and maintaining high standards of customer service and safety.
Business TravelConsultingFood TrucksProfessional ServicesTravel
Responsibilities
Supervise the management team and overall operations of the designated location
Constantly demonstrate a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs of the sites; Inspire the Profit Center Managers, their management teams and all team members to do the same
Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; Review and advise team staffing levels; Develop management team and successors
Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team
Ensures that programs are properly implemented and maintained to ensure the safety of customers and team members
Assesses performance of PCMs, completes appraisals of direct reports and recommends for advancement and merit increases
Ensures all customer complaints are addressed promptly and develops ways to reduce or eliminate their reoccurrence. Actively solicits employee and customer input to improve location operations
Ensures awareness and compliance with all federal, state and local regulations that impact operations
Ensures accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
Supervises the total function of a travel center which operates multiple profit centers and which may operate 24 hours per day, 365 days per year
Leads management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
Manages location operations while controlling operating expenses within established budgets
Leads management team and employees to understand and comply with all wage and hour obligations. Ensures time records are complete and accurate and non-exempt employees are compensated for all time worked
Develops and implements programs that recognize, and reward outstanding customer service performed by team members. Sets an example of outstanding customer service
Works with the District Manager and management team to develop succession plan for departments and ensures employees are provided with development opportunities for career growth
Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
Must complete a minimum of lead certification requirements related to restaurant brands they manage
Must ensure all required training is completed within the required time frame of 90 days. This includes but is not limited to training required by federal/state/local law and regulations, training on company policy and procedures and training for job skill
Qualification
Required
High School Diploma (or GED) required
Must complete a minimum of lead certification requirements related to restaurant brands they manage
Must ensure all required training is completed within the required time frame of 90 days
Must possess and maintain a valid driver's license with appropriate insurance coverage and acceptable driving record
Preferred
Associate's or bachelor's degree preferred
3+ years of experience in a leadership role preferred with proven positive results
Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
Exhibit excellent verbal and written communication skills
Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
Benefits
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Relocation Assistance (relocation not required)
Company
TravelCenters of America
TravelCenters of America is a publicly traded full-service travel center network that owns and operates travel center franchises.
10001+ employees
H1B Sponsorship
TravelCenters of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (6)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.1MKey Investors
PennDOT
2023-08-15Grant· $1.1M
2023-02-16Acquired
2007-02-09IPO
Leadership Team
John Thomas
Senior Vice President of Sustainability and Alternative Energy
S
Skip McGary
Senior Vice President of Truck Service
Recent News
Maryland Daily Record
2025-12-04
2025-12-02
2025-08-17
Company data provided by crunchbase