Idaho Housing and Finance Association · 9 hours ago
Customer Support Specialist
Boise, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expIdaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities, and they are seeking a customer-focused Customer Support Specialist. This role involves providing front-line support by responding to customer inquiries and processing routine loan servicing requests while maintaining accurate records to ensure departmental efficiency.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
Maintain accurate records and documentation across systems
Collaborate with internal teams to resolve customer requests efficiently
Deliver professional, timely, and high-quality customer service
Qualification
Required
Strong communication, organization, and time-management skills
Ability to work independently and in a team-oriented environment
Proficiency with standard office technology and customer service systems
Preferred
6 months to 1 year of customer service or loan servicing experience
Bilingual (English/Spanish)
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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