Northern Air Cargo · 2 days ago
Customer Service Rep. Barrow
Anchorage, AK
Part-time
Onsite
Mid Level
3+ years expNorthern Air Cargo (NAC) is a scheduled cargo airline based in Anchorage, Alaska, and is the largest all-cargo airline in the state. The Customer Service Representative serves as the primary customer service leader in Barrow, ensuring customer service requirements are met while supporting local community initiatives aligned with NAC's values.
Information TechnologyTravel
Responsibilities
Serve as the primary local customer service contact for Northern Air Cargo customers in Barrow
Coordinate customer inquiries related to cargo acceptance, tracking, delivery coordination, and issue resolution
Build and maintain strong relationships with local shippers, consignees, partners, and community stakeholders
Act as a liaison between customers, station operations, and corporate teams to ensure timely and accurate communication
Monitor customer feedback and service performance; identify trends and recommend service improvements
Support and participate in local philanthropic efforts, community events, and initiatives aligned with Northern Air Cargo’s values
Assist in identifying community needs and coordinating Northern Air Cargo participation or support when appropriate
Ensure compliance with company policies, safety standards, and applicable regulations and requirements
Maintain accurate records, customer communications, and reporting as required
Qualification
Required
Local residency in Barrow, Alaska required
High school diploma or GED required
Three (3) years of customer service, operations, or community-facing experience
Demonstrated ability to coordinate service activities, lead through influence, and resolve customer issues professionally
Proficiency with basic computer applications and the ability to work a flexible part-time schedule as operationally required
Must maintain a high degree of confidentiality
Preferred
Additional education in business, aviation, logistics, or a related field preferred
Experience in air cargo, logistics, transportation, or aviation station operations preferred
Experience supporting or coordinating local community events, volunteering, or philanthropic initiatives preferred
Benefits
Comprehensive insurance programs including medical, dental, and vision
Company-provided benefits include life insurance, short and long-term disability, and an employee assistance program
Competitive 401k match program with zero vesting period
Annual bonus and salary review programs
Competitive paid time off, personal days, and federal holidays
Reimbursement benefits like fitness, transportation, and tuition up to $5,250 annually
Plus many employee discounts with major retailers
Company
Northern Air Cargo
Northern Air Cargo is an aviation company specializing in cargo airline services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase