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Credit Union of Texas · 17 hours ago

Support Services Manager

Allen, Texas, United States

Full-time

Onsite

Mid, Senior Level

Credit Union of Texas is seeking a Support Services Manager to lead a cohesive Support Services team. This role is responsible for strategic oversight of various administrative and operational functions while ensuring regulatory compliance and service excellence.

BankingConsultingFinancial Services

Responsibilities

Hire, onboard, coach, and perform all other leadership functions to ensure team is operating with accuracy and efficiency

Establish performance goals and development plans for team members and actively support employee growth and accountability

Maintain appropriate staffing levels and schedules for staff, including approving time off requests, and accuracy of timecards

Oversee Account Maintenance operations to include:

The tracking and reporting of members’ annual tax payments to ensure accuracy of information

IRA functions, including tax reporting, audits, renewals, required minimum distributions, contributions and rollovers

Deceased account functions, including verification of accounts and payments to beneficiaries

Annual escheatment processing

Receipt, tracking, and response to served legal requests, including subpoenas, levies, and garnishments

Oversee Loan Maintenance operations to include:

Filing and processing of insurance claims including payment protection claims, and auto and homeowner’s insurance claims including refunds and adjustments

Credit adjustment functions, including credit bureau dispute processing, to ensure timely and compliant responses

Oversee Insurance Support Operations to include:

Filing claims for GAP, theft, total loss, CPI and repossession claims

Maintenance of the CPI program to ensure accurate reporting and processes in accordance with CUTX guidelines

Various ancillary products such as PPI and CPI to ensure accuracy in reporting and GL balancing

Oversee additional back office functions, including skip a processing, operational reporting, member document requests, payoff requests, lien releases, verification of deposits, verification of mortgage

Maintain and updates policies and procedures to ensure accuracy, consistency, and regulatory alignment

Partner with the Compliance Department to ensure compliance with all applicable laws, regulations, and internal controls; implement procedural or documentation changes as needed

Collaborate directly with Vice President of Support Services to evaluate operational processes and recommend improvements that increase efficiency, and accuracy

Collaborate with other departments to ensure testing of new products and programs is complete for department

Performs additional duties and responsibilities consistent with the position and organizational needs