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The Dollywood Company · 1 day ago

House & Grounds Assistant Team Lead - Dollywood's Splash Country - Seasonal

Pigeon Forge, TN

Full-time

Onsite

Entry, Mid Level

The Dollywood Company creates memorable experiences at Dollywood Parks & Resorts in the Great Smoky Mountains. They are seeking a House and Grounds Assistant Team Lead who will maintain a clean environment while supervising staff and ensuring guest satisfaction.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary. Including both indoors and outdoors on the park, roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas

Assist the Team Lead in the following areas:

Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment

Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests’ view

Ensure House and Grounds operate within budget guidelines. Assist with the development and implementation of budgets as necessary

Perform daily operation including but not limited to: Scheduling, payroll processing, PE’s, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to success

Serve as positive standard in the areas of personal appearance, grooming, and conduct

Communicate and work with all members of the Operations Management Team along with other divisions

Interact with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as needed

Train hosts in correct standards and complete retraining when necessary

Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan

Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)

Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention

Keep all rolling carts and trash cans clean including lids and can liners as well as the inside and outside of trash cans

Initiate friendly interaction with the guests

Always maintain confidentiality

Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures

Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Qualification

SupervisionGuest interactionBudget managementTeamworkProblem solvingCommunicationAttention to detailConflict managementInterpersonal skills

Required

Must be at least 16 years old

Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred

Must be able to successfully complete a post-employment offer background check

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively with Hosts and Guests using approved communication methods

Able to tolerate various temperatures while working outdoors

Able to meet the physical demands of the job

Able to tolerate a wide range of climate and temperature variations (0 to 140 degrees) in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidity

Must have manual dexterity necessary to complete all job duties

Able to bend/twist and turn to complete all job functions

Able to push/pull to complete all job functions

Able to work in a small, confined area

Able to tolerate detergents and chemicals (some required 18 years of age or older)

Able to lift up to 50lbs. with assistance

Willing to work in any assigned area(s) and perform other functions as assigned

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills