LanceSoft, Inc. ยท 3 days ago
M365 Support Engineer
Boston, MA
Full-time
Hybrid
Senior Level
$55/hr - $60/hr
6+ years expLanceSoft, Inc. is seeking an experienced M365 Support Engineer to join the Applications Operations Group at MassDOT. The role involves leading SharePoint migrations to SharePoint Online and Microsoft Teams, providing support for Power Platform apps, and maintaining enterprise-level documentation for business-critical applications.
Information Technology
Responsibilities
Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse)
Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams
Develop and maintain migration runbooks, technical documentation, and user guides
Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions
Resolve migration, integration, and performance issues in a timely manner
Qualification
Required
6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online
Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool
Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance
Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows)
Expertise in configuring SharePoint Online and Power Platform security: Tenant/site-level permissions and role management
Azure AD integration for identity and access
Security and compliance features (DLP, sensitivity labels, retention)
Ability to enforce governance and best practices while balancing usability
Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions
Strong troubleshooting skills for app performance, broken flows, and connector permissions
Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)
Proficiency in PowerShell scripting and PnP provisioning for automation
Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments
Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles
Ability to clearly communicate technical guidance to IT staff, vendors, and business partners
Strong problem-solving abilities, especially in migration and security
Excellent communication and collaboration skills with technical and business teams
Ability to manage multiple projects and support tickets simultaneously
Proactive, adaptable, and team oriented
Preferred
Bachelor's degree in computer science, Information Systems, or related field
Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals
Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase