Technical Helpdesk Representative jobs in United States
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eTeam ยท 3 months ago

Technical Helpdesk Representative

positionAuburn Hills, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24/hr - $26/hr

eTeam is seeking a Technical Helpdesk Representative to support IT systems related to vehicle programming. The role involves problem recognition, research, isolation, resolution, and developing follow-up steps for IT issues, with the ability to escalate more complex problems as needed.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programming
The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution
The successful candidate will be able to work first and second shift as well as occasional Saturday hours

Qualification

IT systems supportLAN/WAN knowledgePC hardware repairCustomer contact experienceProblem solvingTeamworkCommunication skillsOrganizational skills

Required

Professional work history or training with a focus on IT or automotive systems
Customer contact experience
Self-motivated with a proactive approach to meeting and exceeding customer expectations
Computer hardware and software experience
Knowledge of LAN/WAN IT infrastructure
Ability to diagnose and repair PC hardware/ networking components
Substantial problem solving abilities
Ability to work and thrive in a team environment
Maintain a professional image at all times
Exceptional communications and organizational Skills
Dedication to excellent attendance

Company

eTeam

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eTeam is a staffing agency that also provides payrolling services.
dateFounded in 1999
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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