Zones, LLC · 21 hours ago
Service Delivery Manager
Albany, New York
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $140K/yr
10+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions. The Service Delivery Manager will develop and manage partnerships with global and enterprise clients, overseeing the implementation of Managed Services Engagements and ensuring a world-class customer experience.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Lead large, complex, enterprise-wide projects & managed services engagements through all project lifecycle phases
Responsible for building and maintaining strong client relationships at all levels, including C-level, with the objective of being a trusted business partner
Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets
Establish and maintain relationships and communications at all levels of the organization
Optimization of resource allocation, scheduling, and utilization
Support senior executives across business lines in strategic analysis, project scoping and approach definition
Prepare reports for upper management regarding project performance and financial status
Plan and facilitate internal and client facing team meetings, working sessions and communicate output of such
Identification of risks, and development/facilitation of risk mitigation actions
Development and facilitation of change management plans/actions
Be the liaison between Zones and our customers for business, technical, and other project team meetings
Serve as escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues
Communicate with clients to assess satisfaction levels with products and services
Participate in customer meetings as sales support to develop new and grow existing business opportunities
Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time Cost, Quality, Resources, Communications, Risk and Procurement. Set and continually manage project expectations with team members and other stakeholders
Develop and implement systems and processes to support meeting client SLAs
Train, mentor and coach subordinates and peers to deliver services and projects based on industry methodology and accept best practices
Manage IT Service Levels and Operational Requests from the Customer
Travel to customer sites as required
Qualification
Required
Bachelor's Degree and a minimum of 10 years' experience with Service Delivery, Project Management or business consulting
Exceptional communication skills and experience working with executives and C-level stakeholders
Demonstrated knowledge of PMBOK, including risk management, change order management, performance measurements, financial and qualitative analysis, and project/people management
Extensive experience in managing large long-term Managed Services engagements, managing profitability, and successfully meeting the client's expectations and goals
Ability to manage multiple priorities while staying aligned to the project objectives
Leadership skills that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals
Experience with business transformation and change management
Experience and success in managing service level agreements with penalties
Experience successfully collaborating in a pre-sale's environment with technical resources
Demonstrated ability to translate technical requirements into a detailed quote or Statement of Work
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to implement effective personnel/project risk management and safety strategies
Ability to work and adapt to change in a fast-paced environment
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Project
Must have skills in five key general management areas of client relationship management, consultative selling, financial / business management, portfolio / project management and team management
PMP Certification
Experience coordinating sub-contracted vendors and offshore teams
Preferred
MBA preferred, or equivalent education, training or experience preferred
ITIL V3 or 4 certifications preferred
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
Voluntary accident, hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase