Worldly · 1 week ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $75K/yrWorldly is the world’s most comprehensive impact intelligence platform, trusted by 40,000 global brands to provide critical ESG data. They are seeking a Customer Success Associate to support users in making data-driven sustainability decisions and to drive product adoption through training and collaboration with cross-functional teams.
ApparelConsultingConsumer GoodsData ManagementInformation TechnologyReal TimeService IndustrySoftwareSupply Chain ManagementSustainability
Responsibilities
Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions
Support the sales team by articulating the functionalities and value of Worldly tools
Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools
Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact
Monitor new developments in sustainability, including technical advancements, legislative changes, and industry trends, and share insights internally to keep Worldly tools relevant
Work closely with the Customer Success team to strengthen the organization and champion a culture of customer and partner success
Manage multiple customer or partner relationships simultaneously, ensuring their needs are met and their goals are supported
Qualification
Required
Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment (LCA)
Experience working directly with clients to support their customer experience and business goals
Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics
Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities
A commitment to sustainability, demonstrated through professional or personal experience
Flexibility to work early or late hours and willingness to travel within the North American region to support Worldly's client base
Preferred
Knowledge of the apparel, footwear, and textile industry is a plus
Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus
Benefits
Comprehensive benefits offerings. 90% employee premiums are covered by Worldly
Company-sponsored 401k with up to 4% match
Incentive Stock Options
100% Parental Paid Leave for US-based employees
Unlimited PTO
Paid company holidays
Earn a competitive salary and performance-based bonuses.
Get healthcare, retirement matching, and equity for eligible employees.
Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.
Company
Worldly
Worldly is the leading sustainability data and analytics platform for the consumer goods industry, empowering brands, retailers, and manufacturers to turn primary data into strategic action.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$64MKey Investors
Buckhill Capital LP
2022-04-27Series B· $50M
2019-05-01Series A· $14M
Leadership Team
Francois Thrower
Chief Financial Officer
Kevin Vranes
Chief Product Officer
Recent News
2025-02-20
Company data provided by crunchbase