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Serac · 17 hours ago

Part Coordinator

Greater Chicago Area

Full-time

Onsite

Entry, Mid Level

$30.22/hr - $31.49/hr

Serac is a company in the manufacturing and industrial equipment sector, seeking a Level 2 Spare Parts Coordinator to support aftermarket and service operations. The role involves processing customer orders, identifying mechanical parts, and ensuring accurate, on-time delivery while collaborating within a team-based environment.

Machinery ManufacturingManufacturingPackaging Services

Culture & Values

Hiring Manager

Mary Diaz

Responsibilities

Process customer quotes and spare parts orders, including accurate ERP order entry and acknowledgments

Identify mechanical parts using drawings, BOMs, and technical documentation

Escalate complex or non-standard sourcing requests and execute based on guidance

Track and follow up on quotes, backorders, and routine shipments to ensure on-time delivery

Maintain accurate customer, order, and part records within ERP and internal systems

Communicate with customers and internal teams to provide order status and resolve routine issues

Monitor KPIs related to order accuracy, turnaround time, and customer satisfaction

Support continuous improvement initiatives and perform other duties as assigned

Qualification

Mechanical spare partsERP systemsInterpreting mechanical drawingsMicrosoft ExcelProfessional communicationCustomer service skillsWillingness to learnAttention to detailOrganizational skillsTeam collaboration