Showroom Lead jobs in United States
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Waterstone Human Capital (Formerly Spectrum Recruiting Solutions) ยท 1 week ago

Showroom Lead

positionAmerican Fork, UT
timeFull-time
remoteOnsite
seniorityMid Level
money$55K/yr - $65K/yr

Spectrum Recruiting Solutions is a US-based manufacturing company known for blending innovation with heritage in the building materials space. As the Showroom Lead, you will be the primary point of contact for customers in the showroom, supporting retail, eCommerce, and commercial clients while ensuring a smooth customer experience.

RecruitingSoftwareStaffing Agency
Hiring Manager
Kaitlyn Torrez Taylor
linkedin

Responsibilities

Serve as the first point of contact for phone, email, and walk-in customers
Answer product questions and support orders, shipping, returns, and troubleshooting
Prepare quotes and provide support to retail, eCommerce, and commercial sales teams
Coordinate with warehouse and logistics on shipments and order issues
Track and manage customer tickets in HubSpot, RingCentral, and other tools
Keep the showroom organized, presentable, and customer-ready
Document customer questions and trends to support training and FAQs
Contribute to improving processes, the help desk, and customer resources

Qualification

Customer service experienceCRM tools proficiencyClear communication skillsOrganizational skillsSolutions-oriented approach

Required

Experience in customer service, reception, inside sales, or a similar role
Strong organization, follow-through, and attention to detail
Clear verbal and written communication skills
Comfort learning building-product basics and explaining them to customers
Proficiency with email, phone systems, and CRM tools
A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently

Company

Waterstone Human Capital (Formerly Spectrum Recruiting Solutions)

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At Spectrum Recruiting Solutions, we are a purpose-driven powerhouse in the recruiting industry aiming to humanize hiring by, driving measurable impact on workplace diversity and talent excellence within the engineering and manufacturing sectors.
dateFounded in 2018
location
Draper, Utah, USA
people-size11-50 employees
web-link
https://spectrumrecruitingsolutions.com

Funding

Current Stage
Early Stage

Leadership Team

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Tina Hazlett
CEO, Founder
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Company data provided by crunchbase