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The Odom Corporation · 1 day ago

Administrative Assistant (Customer Support)

Spokane, WA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

The Odom Corporation is a company that values work/life balance and offers a supportive work culture. They are seeking an Administrative Assistant (Customer Support) to manage sales-related reports, maintain databases, and provide excellent customer service to both internal and external clients.

Food and Beverage

Responsibilities

Generate and prepare various sales related reports using Margin Minder, Microsoft Excel, and PowerPoint Programs

Maintain internal sales related databases and Excel spreadsheets for current information and accuracy

Variety of clerical duties for sales managers and sales representatives to support customer accounts and the sales department

Provide superior customer service to internal and external customers

Maintain and develop information on company intranet site

Maintain procedures manual to ensure consistent performance of routines

Support sales and sales management in set up of new retail customers, including chain stores, ownership changes and management changes

Support Sales and Delivery in re-routes of accounts and delivery days

Support Sales in permit verification

Regular Data Maintenance across all systems

Qualification

Microsoft OfficeCustomer serviceMargin MinderSQLMicrosoft SharePointOrganizationCommunicationDetail orientedProblem solvingInterpersonal skills

Required

High school diploma or General Education Degree (GED) preferred; related experience or training in customer service; or equivalent combination of education and experience

Proficient in Microsoft Office (Word, Excel, Outlook, etc.). Knowledge of Margin Minder, SQL, and Microsoft SharePoint a plus

Excellent communications skills, both written and verbal

Must be detail oriented, with problem solving ability, and strong organization skills

Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy