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Bronson Healthcare · 2 days ago

Patient Access Training Coordinator

Bronson, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bronson Healthcare is a compassionate organization dedicated to serving its community. They are seeking a Patient Access Training Coordinator who will primarily serve as an instructor for Patient Access/Revenue Cycle employees and act as a consultant on insurance issues and third-party regulations.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Primarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates

Acts as a consultant on insurance issues and third party regulations

This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing

Employees providing direct patient care must demonstrate competencies specific to the population served

Must have experience in identifying staff development needs (trending)

EPIC credentialing is preferred

Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary

Ability to develop and conduct classroom and virtual training sessions

Ability to develop and perform instructional design documentation

Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities

This includes point of service collections and presenting to classroom style learning

This position interfaces regularly with leadership and other departments

Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals

Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows

Use problem solving skills to work with leadership to improve workflows and support change management within the teams

Strong time management skills and able to work independently and in a fast-paced team environment

Positive customer service must be provided and promoted

Including providing support at the elbow to front line staff

Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner

Ability to motivate and engage staff at all levels

This position requires negotiation skills and must be able to multi-task

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time

Develops educational approaches to meet learning needs of various levels of intellect and learning styles

Position may interact with employees at different levels of tenure and skill level

Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff

Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues

Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL’s, at the elbow support, quizzes, etc

Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives

Support and participate in trials of workflows from process improvement events

Identifies performance deficiencies and makes training recommendations based on results to leadership team

Develops new and updates current processes in response to changing rules and regulations of third party payers

Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades

Perform hands on work and educate the teams on common errors

Develops and administers Patient Access/Revenue Cycle testing materials

Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting

Provides face to face and virtual training

Performs other duties and job responsibilities as required

Qualification

CHAA certificationEpic credentialingTraining experienceMedical terminologyInstructional designCustomer serviceCommunication skillsCritical thinkingProblem solvingTime managementMotivation skillsNegotiation skills

Required

Bachelor's degree or equivalent combination of education and experience and 2-4 years of hands on training experience required

Must obtain CHAA certification and Epic credentialing within 18 months of hire