Community Experience Manager jobs in United States
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krea.ai · 1 day ago

Community Experience Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Krea is building next-generation AI creative tools aimed at empowering human creativity. The Community Experience Manager will be responsible for engaging with users, providing support, and improving community operations to enhance user experience.

ArtArtificial Intelligence (AI)Photo EditingVideo Editing
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H1B Sponsorednote

Responsibilities

Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support
Actively engage in our Discord community: answering questions, clarifying product behavior, and helping users succeed
Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams
Help define and improve support operations: workflows, internal docs, and tooling
Help scale support intelligently through better processes, tooling, and (where appropriate) automation

Qualification

User-facing support experienceCommunity managementSupport tools proficiencyWritten communicationOrganizational skillsUser-first mindsetProactive attitudeExperience in creative tooling

Required

Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product
Experience managing or moderating online communities (especially Discord-based)
Strong written communication skills - clear, warm, and efficient
Familiarity with support tools like Zendesk, Intercom, or similar
User-first mindset: you care deeply about helping people succeed
Highly organized and proactive; comfortable owning workflows and improving them over time
Experience working at creative tooling, AI, or design-focused companies

Preferred

Big bonus: experience using Krea :)

Benefits

Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3)
Work alongside a world-class team building the future of AI creative tooling
Significant scope and company-wide impact
Competitive compensation (75th percentile of market) with meaningful equity

Company

krea.ai

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dateFounded in 2022
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.krea.ai

H1B Sponsorship

krea.ai has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)

Funding

Current Stage
Growth Stage
Total Funding
$83M
Key Investors
Bain Capital VenturesAndreessen HorowitzAbstract
2025-04-07Series B· $47M
2024-01-01Series A· $33M
2023-04-01Seed· $3M

Leadership Team

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Víctor Perez
Co-founder & CEO
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Diego Rodriguez
Co-founder & CTO
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Recent News

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2025-12-26
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2025-05-31
Venture Capital
Krea Secures $83 Million to Simplify Working with AI Models for Visual Creatives
2025-04-08
Company data provided by crunchbase