Granite Telecommunications · 20 hours ago
Small Business Accounts Representative
Quincy, MA
Full-time
Onsite
New Grad, Entry LevelGranite Telecommunications is seeking a Small Business Accounts Representative to provide customers with fast and reliable service and support tailored to their business needs. The role involves answering inbound calls, troubleshooting customer issues, and documenting information in the customer accounts database.
Business DevelopmentFitnessTelecommunications
No H1B
Security Clearance Required
Responsibilities
Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner
Troubleshoot customer issues by coordinating with internal departments and vendors
Document accurate and detailed information in Granite's customer accounts database
Manage occasional short-term projects
Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee
Qualification
Required
Excellent professional communication skills
Verbal
Written
Interpersonal
Comfortable in a fast-paced work environment
Basic computer skills (Microsoft Office)
Strong multitasking and time management skills
Attention to detail
Problem-solving/critical thinking skills
Capability to make judgement calls under pressure to resolve customer issues
Ability to work well independently, as well as within a team
Will be required to complete the P2 government clearance process once hired as a full-time/permanent Granite employee
Company
Granite Telecommunications
Granite is a leading communications services provider for businesses with multiple locations.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.85M2016-06-06Grant· $0.6M
2016-03-29Series Unknown· $4.25M
Leadership Team
Brad Dupee
Head of National Channel Sales
Mark Palmer
Director, Strategic Development
Recent News
2025-12-17
2025-12-11
GlobeNewswire
2025-12-10
Company data provided by crunchbase